For Aboriginal woman Janette Sharma, the hospital was once a place of fear and mistrust.
Having presented to Werribee Mercy Hospital (WMH) more than 10 times in 2022, she frequently left against medical advice, struggling to feel safe and heard.
But in 2023, a team of dedicated healthcare professionals took a new approach—one that placed Janette at the centre of her own care.
A multidisciplinary team, including Aboriginal Health Liaison Officers (AHLO), Emergency Department specialists, the Level 5 Medical Ward, and Occupational Therapy, created a care plan tailored to Janette’s unique needs. The result? A significant transformation in her health and hospital experience.
“I used to be petrified and unwanted,” Janette recalls. “But now, I feel like I have a voice. The hospital staff and Aboriginal team check on me, and they’ve helped with everything from finding a bed to getting support outside the hospital.”
Dr Jamie Roberts, Director of Emergency Medicine, reflects on the importance of cultural safety and trust in healthcare. “Janette’s experience is a powerful example of what Closing the Gap really means. It’s not just about providing services—it’s about ensuring our patients feel safe, respected, and supported in seeking care.”
Aboriginal and Torres Strait Islander people face significant health disparities, including higher rates of chronic diseases and lower life expectancy. Addressing these disparities is crucial to improving health outcomes for communities.
“We can only improve outcomes if we work as a team,” says Ifzah Rind, one of the AHLO team. “We see the need for appropriate and timely specialist care, and without working together as a team, we cannot achieve the same positive outcomes.”
A year later, Janette’s health has significantly improved. She’s stopped smoking, feels safe in the hospital, and recently participated in a fun run—something unimaginable just a short time ago.
“I never thought I’d be in a fun run, let alone feeling this good,” Janette says. “I can’t thank the hospital staff enough for helping me get here.”
At Mercy Health, Closing the Gap is an ongoing commitment—ensuring culturally safe, respectful, and tailored care for every Aboriginal and Torres Strait Islander patient.
Dr Jamie Roberts and Janette
Last reviewed March 19, 2025.
